Pen-Y-Garth The Cedars Rest Home
Limited
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Some Questions Answered The owners readily acknowledge that the need for Nursing Home Care can place stress on both the Resident and their relatives. We know from experience that there are a large number of questions which a prospective Resident and their family and friends will want to ask. The following may help to provide some of the answers:
Q : Who will provide the Care ? A : It is our policy to provide the best Quality and Standard of Care. We therefore undertake a careful selection of all of our staff to ensure their personal commitment to the care of our Residents, and periodic assessments are carried out by their colleagues and management to maintain these high levels. Our Matron Manager on the E.M.I Nursing Home is Cindy Southall RMN, who gained extensive experience at senior levels in both the public and private sector before joining our team. Michele Roberts is our manager of the Residential Home having some 15 years experience in the care sector at Pen-Y-Garth as both carer, senior carer and subsequently manager for the past 7 years of the Residential Home. They are both individually responsible for the daily Care operations of the home as well as staff training under the auspices of several nationally accepted training schemes, and in accordance with current Health and Safety as well as Hygiene procedures. They are assisted by a team of some 30 or more full and part time Care Staff. On an administration level, Cindy is assisted by Barbara Robertson. Any financial queries should be addressed to Cindy or Barbara, who are senior members of our management team or, ultimately, to Keith or Jonathan Symms. We welcome any constructive comments regarding the way that we care for our Residents from Residents themselves, as well as any observations from family or friends visiting, which may continue to improve the service that we provide.
Q : What is our Philosophy of Care ? A : Pen-Y-Garth EMI Nursing Home is a continuous care home providing accommodation for elderly ladies and gentlemen suffering from various psychiatric disorders. Our approach to care involves looking at all aspects of individual needs. This involves input from every member of the team in assessing each resident's physiological, psychological, sociological and spiritual needs. Primarily, our aim is to ensure that each individual is treated with respect, thus acknowledging worth and dignity. Each individual is given independence, support and assistance to achieve and maintain their own quality of life and personal goals. The ageing process affects everyone to differing degrees and the effects of this must be recognised and respected. Our task is to provide a supportive role which identifies weaknesses and encourages residents' strengths to be enhanced, thus promoting optimum levels of functioning. In order to ascertain individual needs our approach incorporates maximum involvement wherever possible from the residents and their families. This encourages the maintenance of existing skills and assists with any adjustments needed to prevent loss of dignity where, because of the nature of a resident's problems, the opportunities for independence may be reduced. We endeavour to provide an environment which facilitates our residents' changing roles and helps them to adapt gradually from an open to a more carefully monitored lifestyle. This process is assisted by providing a caring, homely and accepting atmosphere which allows for freedom of expression, personal space and individual preferences. The balance between risk taking and safety is always carefully considered and maintained. As we consider links with the community to be a vital component in sustaining a realistic approach to life, we encourage external involvement and the integration of the home into our local community. Family knowledge, understanding and emotional involvement mean that the family can play a valuable role as part of the team by being involved with the care, environment and activities of the home as far as possible. Where such an involvement is possible, it undoubtedly helps to promote the well-being of our Residents and, in many cases, helps relatives to come to terms with the adjustments which may be brought about in their own family life. The home provides a therapeutic environment which caters for individual needs and is as informal as possible to prevent institutionalisation.
Q : Will I like living at Pen-Y-Garth ? A : We are confident that you will, and we will do everything we can to make sure that your stay with us, be it short or long term, will be as pleasant and as comfortable as possible. Whilst the Home has been tailored to provide a restful, relaxing and caring atmosphere, we are very much aware that our Residents wish to retain the privacy and freedom of choice which they would have if they were still living in their own homes. All bedrooms provide a comfortable living space for Residents who are less active or desire extra privacy, with modern facilities in each room and adequate wardrobes, cupboards and drawers for the storage of clothing and personal belongings. We have two separate lounges which are tastefully decorated and carpeted, with lounge suites and higher chairs for those who need them. Both lounges overlook the gardens to the front of the Home, as does our dining room. One lounge is used mainly as a quiet area and the other lounge is large enough to cater for the social functions which take place within the Home, including musical and coffee evenings, whist, bring and buys and clothes parties also take place, sometimes at the instigation of our active League of Friends " The Friends of Pen-Y-Garth". Religious services of various denominational persuasions are held usually in one of the two lounges each month, or upon request The decor has been tastefully colour co-ordinated with carpeting, wall coverings, curtains and bedding to enhance the comfort of the Home for our Residents. We have a rotating library of books, some of which are owned by the Home and others provided by the Brymbo Library Service. These are exchanged on a regular basis and specific books can be obtained if required on request. Outside there are a number of elevated paved patio areas and extensive gardens with superb views over the Cheshire plain from various elevations.
Q : Can Residents come and go as they please ? A : Our Residents can come and go as they please within the confines of the Home. By necessity, however, we do exercise a degree of supervision relevant to the needs of individuals and the entrance doors are security coded for this purpose. Due to the nature of our Residents' problems we prefer that all movements away from the Home are accompanied either by a relative, friend or member of staff. We fully appreciate the need to maintain family ties and we therefore do our utmost to co-operate with any visits away from the home. Some of our Residents make regular accompanied trips to local shops, church activities and social events, either with their relatives or members of staff. In the summer months we like our residents to take advantage of our extensive grounds and gardens and a wide range of patio and garden furniture is provided for this purpose.
Q : What type of accommodation is available ? A : Pen-Y-Garth provides an excellent standard of accommodation combined with a friendly atmosphere and homely environment. The bedrooms are contained on two floors served with a modern passenger lift. All communal access ways, stairs and doorways are designed to allow ease of access for ambulant residents as well as those using walking aids or wheelchairs. Comfort levels throughout the home are maintained by a thermostatically controlled gas fired central heating system. With the exception of certain clinical areas, the home is fully carpeted in a traditional colour co-ordinated design. Assisted bathing facilities are available with private facilities for the more able active Residents.
Q : Can Residents choose their own room ? A : Subject to availability, Residents will be offered the room of their choice, and will be maintained in this room unless practical or medical reasons determine differently, and subject to consultation with the Resident / family.
Q : May I bring my own furniture ? A : We are happy to discuss requests from Residents who wish to bring small items of furniture and personal mementoes into the Home.
Q : Will my valuables be safe ? A : The Home possesses a secure safe for those wishing to deposit items of value. Receipts will be issued for all such deposits and withdrawals at all times. A lockable cupboard in the resident's room can be provided if required at no extra cost although items of value must be deposited in the safe in order to be fully covered by insurance. Pension books may be left with the Administrator or Matron / Manager for safekeeping, and we can arrange for Pension monies to be collected and distributed on request, including Personal Allowances.
Q : Can anyone stay at Pen-Y-Garth ? A : We provide for a wide variety of Residents, and their level of Care is assessed on its own merits before and after arrival, to ensure their Care needs are met. A sophisticated system of Care need assessment is in use in the Home which is used for each resident both following arrival and on an ongoing basis. An individual Care Plan, specific to each Resident and based on their assessed Care needs, is then implemented.
Q : How long can I stay ? A : Subject to suitable accommodation being available we can provide care for Day Care , Convalescent, Respite, or Long Stay.Care.
Q : Can I bring my pet ? A : This is at the discretion of the Home’s Management, and will be determined on a case-by-case basis.
Q : What is the food like ? A : We retain the services of experienced cooks who ensure that all meals are high nutritional value, varied and well presented. Menus are changed on a regular basis and individual preferences can be accommodated within reason. Diabetic and special diet needs can be catered for following discussion and agreement with the Matron / Manager. Mealtimes are usually set for practical purposes at the following times, but if there are particular medical or social reasons for changes these can also be usually accommodated.
Residents may request drinks at any time, and these will be provided from the kitchen by our Care Staff. Our kitchen facilities are available for your inspection, although we do ask that you contact the Matron / Manager, in the first instance, with your request to ensure that Hygiene and Safety precautions are maintained. Meals are normally taken in our pleasant dining room, although there are occasions when the need or desire for meals to be taken in Residents' own rooms arises and normally presents no problem.
Q : Who will clean my room ? A : The main cleaning in the home, both communal and individual, is carried out on a daily basis by efficient and experienced staff specifically employed for the purpose. Occasional lighter cleaning as the need demands is additionally carried out by the Homes staff, when specifically required. General laundry, including ironing, is carried out in-house, and a separate laundry area is provided for this purpose. Dry cleaning or the laundry of delicate fabrics can be arranged, at a cost, on your behalf.
Medical Matters We actively encourage Residents, where possible, to retain the services of their own General Practitioner. Where distance or other practicalities prevent this, we can arrange visits to be made by a G. P. from a local N.H.S. practice. Private medical attendance can be arranged for any Resident on request, if so required.
Q : What about my medication ? A 1: With the elderly mentally ill, the control, administration and dispensing of Residents' medication is carefully supervised and monitored by the Home's Qualified Nursing staff. A 2: With exception to elderly mentally ill, if you are presently taking your own medication then providing that their G.P. sees no reason why this should not continue, you are at liberty to keep your own drugs and take them yourself. We do, however, keep and dispense Residents' medication in many cases and are happy to do this for you if you, your family or G.P. prefer. Dentist and Optician Chiropodist Physiotherapy referrals are undertaken by a visiting physiotherapist whilst Occupational Therapy is normally conducted free of charge in-house.
Other Information Hairdresser Newspapers Letters Shopping Activities outside the home Fund raising is one of the ways in which external activities are subsidised and some in-house activities throughout the year contribute towards these external trips. During the past few years we have enjoyed : Trips to the North Wales coasts, Erddig and Ellesmere. We have also enjoyed visits to the local theatre and Blackpool illuminations to name but a few. Telephone If you need any assistance in using the telephone the Care Staff will be pleased to do so. Gifts Smoking Alcohol Taxis Car parking Fire Drills
Other Frequently Asked Questions Q : When can my friends and family visit me ? A : We are happy to welcome any number of friends and relatives during most times of the day, but prefer mealtimes to be excluded unless this cannot be avoided. It is helpful to know of any visits which are planned between the hours of 9.00 p.m. and 9.00 a.m.. We do ask all visitors to sign the Visitors Book on arrival and departure for Fire Safety Reasons. We are pleased to welcome visiting clergy of all denominations at any time.
Q : What do I do if I have a complaint ? A : There is an established Complaints Procedure within the Home should the need arise, which forms part of our Quality Assurance Plan. We will be pleased to provide full details of this procedure on request. We guarantee a response from a Director to any complaint within 5 working days of written notification to the Company’s Head Office ( address below ). Visitors' overnight accommodation Subject to availability we may have a room available for an overnight stay for a visitor travelling from distance to visit a Resident. Pen-Y-Garth & Cedars reserve the right to make a charge of £ 20.00 at our own discretion for this room, including a light breakfast next morning. In addition, we can provide lunch for an additional cost of £ 5.00,.again at the discretion. of the Home’s Management.
Q : Can I look round the Home without obligation before making a decision ? A : We thoroughly recommend that you arrange a visit or visits to our Home. We are happy for relatives or friends to accompany prospective Residents and join us for coffee or tea and a chat to discuss your needs. Our Matron / Manager will be delighted to answer any queries you may have, show you around the Home and advise you about accommodation and fees.
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