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Pen-Y-Garth
Care Homes Limited

EMI Residential and Residential Home

Pleasant lane
Brymbo
Wrexham
LL11 5DH

Tel: (01978) 758571
or (01978) 753323
Fax: (01978) 753323

Frequently Asked Questions

Care

Q : What is the difference between a nursing home and a care home?
A : Please see our page about the nursing homes definition.

Q : Who will provide the Care ?
A : It is our policy to provide the best Quality and Standard of Care.

We therefore undertake a careful selection of all of our staff to ensure their personal commitment to the care of our Residents, and periodic assessments are carried out by their colleagues and management to maintain these high levels.

Michele Roberts is our manager of the Residential Home having some 20 years experience in the care sector at Pen-Y-Garth as both carer, senior carer and subsequently manager for the past 7 years of the Residential Home.

They are both individually responsible for the daily Care operations of the home as well as staff training under the auspices of several nationally accepted training schemes, and in accordance with current Health and Safety as well as Hygiene procedures. They are assisted by a team of some 30 or more full and part time Care Staff.

On an administration level, Michele is assisted by Barbara Robertson. Any financial queries should be addressed to Michele or Barbara, who are senior members of our management team or, ultimately, to Keith or Jonathan Symms.

We welcome any constructive comments regarding the way that we care for our Residents from Residents themselves, as well as any observations from family or friends visiting, which may continue to improve the service that we provide.

Q : What is our Philosophy of Care ?
A : Pen-Y-Garth EMI Care Home is a continuous care home providing accommodation for elderly ladies and gentlemen suffering from various psychiatric disorders.

Our approach to care involves looking at all aspects of individual needs. This involves input from every member of the team in assessing each resident's physiological, psychological, sociological and spiritual needs.

Primarily, our aim is to ensure that each individual is treated with respect, thus acknowledging worth and dignity. Each individual is given independence, support and assistance to achieve and maintain their own quality of life and personal goals.

The ageing process affects everyone to differing degrees and the effects of this must be recognised and respected. Our task is to provide a supportive role which identifies weaknesses and encourages residents' strengths to be enhanced, thus promoting optimum levels of functioning.

In order to ascertain individual needs our approach incorporates maximum involvement wherever possible from the residents and their families. This encourages the maintenance of existing skills and assists with any adjustments needed to prevent loss of dignity where, because of the nature of a resident's problems, the opportunities for independence may be reduced.

We endeavour to provide an environment which facilitates our residents' changing roles and helps them to adapt gradually from an open to a more carefully monitored lifestyle. This process is assisted by providing a caring, homely and accepting atmosphere which allows for freedom of expression, personal space and individual preferences. The balance between risk taking and safety is always carefully considered and maintained.

As we consider links with the community to be a vital component in sustaining a realistic approach to life, we encourage external involvement and the integration of the home into our local community.

Family knowledge, understanding and emotional involvement mean that the family can play a valuable role as part of the team by being involved with the care, environment and activities of the home as far as possible. Where such an involvement is possible, it undoubtedly helps to promote the well-being of our Residents and, in many cases, helps relatives to come to terms with the adjustments which may be brought about in their own family life.

The home provides a therapeutic environment which caters for individual needs and is as informal as possible to prevent institutionalisation.

Q : Will I like living at Pen-Y-Garth ?
A : We are confident that you will, and we will do everything we can to make sure that your stay with us, be it short or long term, will be as pleasant and as comfortable as possible.

Whilst the Home has been tailored to provide a restful, relaxing and caring atmosphere, we are very much aware that our Residents wish to retain the privacy and freedom of choice which they would have if they were still living in their own homes.

All bedrooms provide a comfortable living space for Residents who are less active or desire extra privacy, with modern facilities in each room and adequate wardrobes, cupboards and drawers for the storage of clothing and personal belongings.

We have two separate lounges which are tastefully decorated and carpeted, with lounge suites and higher chairs for those who need them. Both lounges overlook the gardens to the front of the Home, as does our dining room. One lounge is used mainly as a quiet area and the other lounge is large enough to cater for the social functions which take place within the Home, including musical and coffee evenings, whist, bring and buys and clothes parties also take place, sometimes at the instigation of our active League of Friends " The Friends of Pen-Y-Garth".

Religious services of various denominational persuasions are held usually in one of the two lounges each month, or upon request

The decor has been tastefully colour co-ordinated with carpeting, wall coverings, curtains and bedding to enhance the comfort of the Home for our Residents.

We have a rotating library of books, some of which are owned by the Home and others provided by the Brymbo Library Service. These are exchanged on a regular basis and specific books can be obtained if required on request.

Outside there are a number of elevated paved patio areas and extensive gardens with superb views over the Cheshire plain from various elevations.

Q : When can my friends and family visit me ?
A : We are happy to welcome any number of friends and relatives during most times of the day, but prefer mealtimes to be excluded unless this cannot be avoided.

It is helpful to know of any visits which are planned between the hours of 9.00 p.m. and 9.00 a.m..

We do ask all visitors to sign the Visitors Book on arrival and departure for Fire Safety Reasons.

We are pleased to welcome visiting clergy of all denominations at any time.

Q : What do I do if I have a complaint ?
A : There is an established Complaints Procedure within the Home should the need arise, which forms part of our Quality Assurance Plan. We will be pleased to provide full details of this procedure on request.

We guarantee a response from a Director to any complaint within 5 working days of written notification to the Company’s Head Office.

Other Information